Terms of Service | SocialLets

These Terms of Service ("Terms") govern your access to and use of SocialLets at https://www.sociallets.com (the "Platform"). By browsing the Platform, submitting an enquiry, registering for an account or posting a listing or requirement, you agree to these Terms.

Please read them with our Privacy Policy. If you do not agree, you must not use the Platform.

Contents

About the service
Eligibility and authority
Accounts
Private listings
Your content
Enquiries and contact
Matching and introductions
Your checks
Fees
Acceptable use
Our rights in the Platform
Suspension and ending use
Liability
Changes
Law and contact

1. About the service

SocialLets is a tailored matching service for social and supported housing in the United Kingdom. We provide a private service for:

Landlords who have vacant property they can let into social or supported housing; and
Providers, charities and councils who need homes for the people they support.

We review both sides and may introduce you when there is a fit. This is not an open marketplace. Neither side browses the other’s list.

We are a matching service only. We do not act as a housing provider, landlord, agent, guarantor, local authority, care provider or legal adviser. We do not grant tenancies, licences or placements. We do not guarantee that any listing, enquiry or match will result in a tenancy, licence, referral or other agreement.

2. Eligibility and authority

You must be 18 or over and able to enter a contract. If you use the Platform for an organisation, you confirm that you are authorised to do so and that the organisation will be bound by these Terms.

The Platform is intended for use in connection with housing in the United Kingdom.

Providers, charities and councils must be genuine organisations seeking homes for people they support. You must not use a provider account to browse or harvest landlord details.

3. Accounts

Some features require an account created through Get started. You must provide accurate, complete information and keep it up to date. You must keep your password confidential and tell us if you think someone else has used your account.

You are responsible for activity under your account. We may refuse, suspend or close an account if information is false, you are not authorised to act, or these Terms are broken.

Landlord accounts may be able to post properties after registration. Provider, charity and council accounts may need review before they can use all features. We may ask for further information to confirm who you are.

4. Private listings

Landlord properties and provider requirements are not published as a public board.

Providers, charities and councils cannot browse landlord properties.
Landlords cannot browse provider requirements.
Only our administrators can see both sides and suggested matches.
After an introduction, you see that specific match — not the other party’s full inventory.

You must not try to scrape, copy, republish or reverse-engineer private listings, matches or other users’ data. You must not attempt to access another account or any part of the Platform you are not permitted to use.

5. Your content

You remain responsible for properties, requirements, profile details and messages you submit. You confirm that:

the information is accurate and not misleading;
you have the right to offer the property or to request the homes described;
you will not include personal data you are not entitled to share, including unnecessary data about people you support; and
the content is not unlawful, discriminatory in a way the law does not allow, defamatory, or submitted to abuse the service.

You grant us a non-exclusive licence to hold, review and use that content as needed to operate the matching service, make introductions and keep records. We may edit, refuse or remove content that appears inaccurate, incomplete or in breach of these Terms.

6. Enquiries and contact

You may use the Partnership wizard to tell us who you are and what you need, or the contact form to send a message. Submitting an enquiry does not create an account and does not guarantee a match or a reply within a set time. We will use the details to respond and, where relevant, to invite you to register or to start matching.

Do not use the forms to send payment card numbers or unnecessary special-category data. For privacy requests, use the privacy topic on the contact form.

7. Matching and introductions

Our team reviews submissions and may introduce a landlord to a provider, charity or council when we believe there is a suitable fit. We may decide not to introduce you, and we do not have to give a reason.

An introduction is not:

a recommendation to enter a tenancy, licence or placement;
a credit, safeguarding, planning or legal check;
an offer of housing; or
a warranty that the other party is suitable.

Once introduced, you deal with the other party. Any lease, licence, support arrangement or other contract is between those parties, not with SocialLets.

8. Your checks

You must complete your own due diligence before you enter any agreement. That includes, as relevant, identity and right-to-let checks, referencing, property condition, insurance, planning and HMO rules, safeguarding, Care Quality Commission or local-authority requirements, and independent legal advice.

We are not responsible for the other party’s acts or omissions, for the property, or for the people housed after an introduction.

9. Fees

If you are a landlord, an introduction fee is payable based on a percentage of the lease that is signed after we introduce you to a provider, charity or council. The fee is due when that lease is signed. We will confirm the applicable percentage and how to pay when we make the introduction or when the lease is completed. There is no published marketplace tariff on the Platform.

The service is free for providers, charities and councils.

You remain responsible for your own legal, survey, compliance and other costs. We may suspend a landlord account if an introduction fee that is properly due is not paid.

10. Acceptable use

You must not:

use the Platform for any unlawful purpose;
impersonate another person or organisation;
try to discover or contact the other side except through an introduction we have made;
upload malware or interfere with the Platform;
use automated means to extract data; or
use listings or introductions for marketing unrelated to the match.

11. Our rights in the Platform

The Platform, including its design, text, software and branding, belongs to us or our licensors. You may use it only to access the matching service. You must not copy, modify or commercially exploit the Platform except as allowed by law or with our written permission.

12. Suspension and ending use

You may stop using the Platform at any time and may ask us to close your account through the contact form.

We may suspend or end access if you break these Terms, if we must do so by law, or if we stop offering the service. We may also withdraw a listing or requirement that is stale, inaccurate or no longer suitable for matching.

Sections that by their nature should continue — including fees already due, liability limits, and privacy duties — survive the end of your use.

13. Liability

The Platform is provided as-is. To the fullest extent permitted by law, we are not liable for:

failed, delayed or unsuitable matches;
inaccurate listings or requirements supplied by users;
agreements, tenancies, licences or placements made between users;
loss of profit, business or data; or
events outside our reasonable control.

If we are liable to you despite this section, our total liability for any claim arising from the Platform is limited to the introduction fee actually paid to us in the 12 months before the claim, or £100 if no such fee was paid.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that English law does not allow us to limit.

If you are a consumer in circumstances where these Terms apply to you as a consumer, your statutory rights are not affected.

14. Changes

We may update these Terms from time to time. The “Last updated” date at the top will change when we do. The current version will always be on this page. Continued use after a change means you accept the new Terms, except where the law requires us to get your agreement another way.

15. Law and contact

These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek interim relief in any jurisdiction.

If a court finds any part of these Terms unenforceable, the rest remains in force.

Questions about these Terms can be sent through our contact form.